Barry Marlow reviews the links between China's plans to 'social credit score' all of its citizens, and Smart Simplicity based customer reward programmes.
Barry Marlow explores the learned helplessness of being too busy to do anything but be very busy, and offers some simple solutions to thinking and behaving differently to become more effective.
The recent UK general election result delivered more uncertainty for most businesses – social housing included. But one thing is for certain: all customers now live, work and shop in a digital world and marketplace, and companies need to join them there. Peter Hall explains how one housing association and social enterprise is applying Smart Simplicity to secure its future in the brave new digital world.
Barry Marlow outlines how the customers and tools for the housing market are smarter, and how we need to re-focus on the simple things such as choice and user experience, rather than make things more complicated - again.
Peter Hall takes a peek down the rabbit hole of complex organisations, and outlines the smart simplicity way to rewire and tame the organisational Mad Hatter
Barry Marlow outlines some real example of complicatedness in social housing - and the benefits of adapting the Smart Simplicity approach to de-layering the cake...
A complicated business doesn’t have to be complex: the case for disrupting & simplifying social housing
Peter Hall outlines how the real challenge for organisations is not channel shift, customer service, risk or governance: but complicatedness - and how that suffocates collaboration and innovation
Barry Marlow on how organisational behaviours are shaped and driven by complex systems, structures, policies and procedures, but can be simplified to great effect.